DESIGN

• What does ADA Retractable Armrest mean? 

The folding arms for the handicapped are an optional arm that allows easier access to the chair for the handicapped person. This type of accessory is a requirement that is recommended to be used in a percentage of the seats either in theaters, churches or auditoriums, allowing easy access for the handicapped.

• What are my options for the layout and distribution of the seats? 

The layout and distribution of seats will be defined according to the design of space. If for example the space was built on a radius, the seats will be installed in the same way, they cannot be located in straight rows. If the space is rectangular instead, then the seats should be installed in straight rows. It is suggested to take into account these recommendations, otherwise the comfort, visual and circulation might be compromised.

FINANCING

• Can my purchase be financed? 

Our company does not offer financing for our customers. However, we can offer a wide variety of payment plans or we can refer you to one of the many qualified companies in trade finance.

• May I pay for my own shipping? 

Yes, you may. We have several shipping sources that allow the transportation costs to be as economical as possible. You may also select your own shipping company. Our marketing and sales department will work hand-in-hand with the company chosen by you, thereby ensuring that our product reaches its destination without any problem.

OPERATIONS

• How quickly can I have the chairs produced and installed? 

According to the required use, our account executives will guide you in selecting the appropriate model specifications and costs. Then the plan will be designed and approved. Upon the final decision by the client, everything will be done as quickly as possible and thereby ensure a timely delivery. 

We do not start production without first receiving all the parts needed for each seat. It is important to note that the time estimates are for completion under normal conditions. Once the plans are sent by the client, these are delivered to the design department where the layout takes about two (2) days. 

The production time depends of the number of seats in each project, but generally this is projected in forty-five (45) to sixty (60) days. The time required for the supply of raw materials. International transport time varies according to the destination. Our international logistics department will always work to find the best rates and transit times for our customers.

PARTS & SERVICE

• Do you have spare parts for my chair? 

Absolutely. We can provide replacement parts we manufacture. 

• How can you contact us? 

You can call directly to the PBX (57-2) 3905290 or at the US phone number (713) 331-2064 / 65, Monday through Friday from 8:00 AM to 6:00 PM. You can also email us at gelopez@inorca.com.co or sercliente@inorca.com.co

SALES

• How much time does it take to get a price? 

It depends of the complexity. Generally, it takes one or two days after the documents and information required for your project have been delivered.

• What does DDP mean? 

According to the protocol of Incoterms 2000, DDP stands for "Delivered Duty Paid". In other words, INORCA places the products at the specified destination, including customs charges and taxes.

• What does CIF mean? 

CIF stands for “Cost, Insurance and Freight ", according to the protocol of Incoterms 2000. This means that INORCA will place the products at the port specified by the client that will be responsible for nationalizing the products.

• Where are you located? 

Our global headquarters is located in Cali, Valle, Colombia, South America. Our factory is located only three (3) hours from the Pacific port of Buenaventura, in Miranda, Cauca, located in Southwestern Colombia. However, we have dealers and sales representatives strategically located around the globe. 

• How does your chair warranty compare to other auditorium seat manufacturers? 

INORCA offers a five (5) year warranty from the date of shipment against manufacturing defects or faulty materials. The warranty does not cover damage caused to the stalls intentionally or accidentally, by force majeure, or other unforeseeable circumstances. Furthermore, it does not cover damage to the chairs by improper use, vandalism or the like, or wear corresponding to normal use.

• What is the difference between a rocker, lounger, and recliner? 

In a lounger chair, only the backrest reclines. In a rocker, the backrest and the seat recline simultaneously. With a reclining chair, the backrest has a special mechanism to select different positions.  This usually requires that the user return it to its original position, contrary to other loungers or rockers where the mechanisms have been built to automatically return to its original position.

• There are so many chair models. How do I know which is the right one for our needs? 

Our sales representatives have a lot of experience and they definitely will help and advise you with your project, satisfying all your needs.

• Do you have a writing surface (tablet arm) and what are the different options? 

We offer a folding tablet arm as an accessory for some of our chairs. To see the chairs that offer this accessory please see the models we have on our website with a wide range of accessories.

• Can you airfreight your products in order to expedite delivery and meet our opening date? 

Yes, we can airfreight our products. However, our experience shows that the volume handled in most of the projects results in high shipping costs. We recommend planning well in advance for your shipping needs.

• How do you ship your products, assembled or unassembled? 

How are they packed and labeled? We ship the seats unassembled in boxes. Each box is marked and attached with graphic instructions for easy assembly and installation for our customers in the process.

• Do you have any chairs in stock? 

Since most of our projects are customized for each individual customer’s needs, we usually do not have chairs in stock. However, you may ask our sales representatives for chairs in stock.

• How can I obtain a sample chair? 

We are happy to send you a sample chair; you only need to contact one of our sales representatives. They will help you solve all your design needs and then ensure that you have a demo setup with all the finishes appropriate for the development of your project. We will make a price quote for the sample and shipping.

• Are there any recommendations for the floor where my seats will be installed? 

Yes, there are. If the floor on which the seats are installed is concrete, it must have a 3,000 psi of strength and a minimum 10 cm of thickness.  Each fixed chair must be anchored to the floor with two (2) expansion bolts supplied and specified by INORCA and installed diagonally on the bracket support of each standard.  Each lounger and rocker chair must be anchored to the floor with three (3) expansion bolts supplied and specified by INORCA.  If the floor is wood, the wood has to be tough, with a minimum thickness of one inch (1 ").  Each chair must be anchored to the floor with four (4) screws supplied and specified by INORCA, with one in each hole in the bracket support.

• How many chairs will fit into the space I have designed for seating? 

There are some factors that influence the time to know how many seats can be effectively installed in a place: the building codes, the width of aisles, width and depth of the steps, the desired width of the chair, and the points of view for a good focus of the activity (the movie screen, the speaker, the stage, etc.). Our experts will carefully review the architectural plans submitted by you and create an efficient distribution that will meet all your requirements and needs.  The seats are made only when the plans are approved, thereby reassuring our customers’ expectations. 

• Does INORCA provide storage? 

Our company does not provide storage units for its clients.